PhotoStore Documentation


Some of the thumbs load and some do not as it seems random

Most of the time this is caused by the server failing to load (send data) of everything or timing out. There isn't nothing we can do to resolve this, you would have to contact your hosting provider to see what they can do to help you. However before ruling the issue to be the hosting be sure to test from other computers on other networks and see if you get the same results. If you don't then it could be just your computer having the issue (see below).

We have seen a few rare cases where this is caused by antivirus protection installed on the computer. For example we had two instance where the users were using Kaspersky (kaspersky pure 2, etc..) and when they disabled it all thumbs would show just fine. When they enabled it the browser would only load some thumbs and it was random on which would load or wouldn't load. If you believe it is just your computer try to do some testing to see what the issue can be. For example disable all extensions in your browser, disable all 3rd party applications, disable antivirus or internet security suites.

We had another case where it was low memory on the site/hosting account. When the hosting company increased the servers memory to the site then everything loaded great.